Refund policy

Return & Refund Policy

Last Updated: September 12, 2026

At AnEasystore, customer satisfaction is our priority. We carefully inspect and prepare orders before dispatch. If you receive a damaged, defective, incorrect, or significantly different product, we are here to help.

1. Eligibility for Returns

You may request a return if:

The product arrives damaged or defective.
You receive the wrong product, size, color, or quantity.
The product is materially different from its description or listing.
The product is missing essential parts or accessories.

Return requests should be submitted within 7 days of receiving your order.

2. Return Conditions

To be eligible for a return:

The product must be unused and in its original condition.
The original packaging, tags, accessories, and included items should be returned where applicable.
You must provide your order number or proof of purchase.
You may be required to provide clear photos or videos showing the issue.

Products that have been used, damaged after delivery, altered, washed, or otherwise handled improperly may not qualify for a return.

3. Non-Returnable Products

Certain products may not be eligible for return due to their nature, including:

Personalized or customized products
Products marked as final sale
Perishable products
Used products where applicable
Hygiene-sensitive products that cannot reasonably be resold after opening

This does not affect any rights you may have under applicable law regarding defective, damaged, or incorrectly supplied products.

4. Damaged or Incorrect Orders

If your order arrives damaged, defective, incomplete, or incorrect, please contact AnEasystore within 7 days of delivery.

Please provide:

Your order number
Your name and contact information
A description of the problem
Clear photographs or videos of the product and packaging

After reviewing your request, we may offer a replacement, exchange, or refund depending on the circumstances.

5. How to Request a Return

To start a return, contact us at:

Email: [Email Address]
Phone/WhatsApp: [Phone Number]

Please do not send an item back without receiving return instructions from AnEasystore.

6. Return Shipping Costs

If the return is due to an error by AnEasystore, such as receiving a damaged, defective, or incorrect product, we will determine the appropriate arrangement for return shipping.

For other eligible returns, return shipping costs may be the customer's responsibility.

7. Refunds

Once we receive and inspect the returned product, we will notify you whether your refund has been approved.

If approved, the refund will generally be issued using the original payment method or another mutually agreed payment method.

Refund processing time may vary depending on the payment provider, bank, or financial institution.

8. Cash on Delivery Orders

For Cash on Delivery orders, refunds may be processed through a suitable bank transfer, mobile wallet, or another payment method agreed upon with the customer.

Customers may be required to provide accurate payment details for processing the refund.

9. Exchanges

Where available, AnEasystore may offer an exchange for an eligible product.

Exchanges are subject to product availability. If the requested replacement is unavailable, we may offer a refund or another suitable resolution.

10. Order Cancellation

If you wish to cancel an order, please contact us as soon as possible.

Once an order has been processed or dispatched, cancellation may no longer be possible. In such cases, the customer may need to follow the applicable return procedure.

11. Refund Delays

If your refund has been approved but you have not received it within the expected processing period, please first check with your bank or payment provider.

If the issue continues, contact AnEasystore and provide your order details so we can assist you.

12. Fraudulent or Abusive Returns

AnEasystore reserves the right to investigate return requests and refuse requests that appear fraudulent, abusive, or inconsistent with this policy, subject to applicable law.